WARRANTY INFORMATION

Warranty Information

Understanding Your Warranty

WARRANTY INFORMATION is crucial for customers who want to ensure their purchases are protected. A warranty is a promise from the manufacturer to repair or replace a product if it fails within a specified period. However, it’s important to read the fine print, as different products often have different warranty conditions. So, knowing the details of your warranty helps you take full advantage of the protections it offers.

What Does Our Warranty Cover?

Our warranty typically covers manufacturing defects and faults that are not the result of normal wear and tear. However, there are exceptions, including damages from accidents, misuse, or unauthorized repairs. Therefore, make sure to follow the use and care guidelines provided with your product. This way, you can avoid any issues when it comes time to file a claim.

How to Claim Your Warranty

If you believe your product is covered under the warranty, the first step is to keep your receipt. This proof of purchase is often required. Additionally, contact our customer service team and provide them with the necessary details. They will guide you through the warranty claim process, ensuring it is as simple and straightforward as possible because we value your satisfaction and want to assist you effectively.

10-Year Warranty on the Entire Trampoline *

Designed to go the Distance. Year. After Year. After Year.
We know you want the best for your kids, which is why we developed a trampoline warranty with your family in mind - to give you peace of mind. It's the only trampoline to offer a full 10-year warranty on all components, from the day it was originally purchased. With exceptional engineering, premium materials, quality control and testing, plus a best in class 10 year warranty, your Springfree® Trampoline is built to last.

Not all Warranties are Equal

ACON

JUMPFLEX

JUMPSPORT/ALLEY OOP

Mat
Springs/Rods
Safety Net
Frame
Net Poles
Pads/Softedge

10 Years
10 Years
10 Years
10 Years
10 Years
10 Years

5 Years
5 Years
1 Year
10 Years
1 Year
2 Year

5 Years
5 Years
1 Year
10 Years
1 Year
1 Year

10 Years
5 Years
10 Years
lifetime
lifetime
5 Year

Sources

www.skywalkertrampolines.com/manuals/trampoline/SWTCS1400_Manual.pdf (November 13, 2018)
www.vulyplay.com/trampoline/thunder (November 13, 2018)
www.vulyplay.com/trampoline/lift November 13, 2018)
www.zupapa.us/support/warranty (November 13, 2018)
www.jumpsport.com/outdoor-trampolines-jumpsport-skybounce-10ft-trampoline-with-enclosure (November 13, 2018)
www.jumpsport.com/outdoor-trampolines-stagedbounce-14ft-trampoline-with-enclosure/ (November 13, 2018)
www.jumpsport.com/outdoor-trampolines-jumpsport-elite-12ft-trampoline-with-enclosure/ (November 13, 2018)
www.skyboundusa.com/pages/warranty (November 13, 2018)
www.jumpsport.com/outdoor-trampolines-alleyoop-sports-rectangular-10x17foot-trampoline-with-enclosure/ (November 13, 2018)

Accessories

All Springfree Trampoline Accessories are covered by a two years warranty.

Spare Parts Trampoline

All Springfree Trampoline purchased spare parts come with a 2-year warranty for the original purchaser (warranty is not transferable.) Proof of purchase is required.

Service and Quality you can Trust

Buying a Springfree Trampoline is a family investment. We offer the best trampoline warranty on the market, and our commitment to manufacturing the highest quality product means peace of mind for you. We promise to stand behind our product and if you ever have any concerns, we are just a phone call away.

We warrant our products to be free of defects in material and workmanship under normal domestic use and service conditions which do not include general wear and tear, burns, cuts or snags. Click here for details.

Please note that our warranty changed to 10 year coverage in September 2017. If you are uncertain which warranty your trampoline is covered by, please contact our Customer Care team at (+33 231 890 028). If you purchased your Springfree prior to September 1, 2017 click here for warranty details. The warranty is not transferable for the second hand trampoline (trampoline and accessory).

Need Help?

If you’re a new Springfree owner, register your warranty now. This will expedite the warranty process in the event of a future warranty claim.

Contact-us to make your warranty claim : info@springfree.fr

If you believe you have a manufacturing fault or a product defect with your Springfree Trampoline and need to make a warranty claim, please complete the warranty claim form.

Warranty Claim Process

Step 1: Submit Warranty Claim
Step 2: Provide Additional Documentation (if required)
Step 3: Warranty Claim Reviewed by Springfree Team
Step 4: Final Claim Results to Customer

If you have any question about making a claim, please contact our Customer Care team at +33 231 890 028.